Refund Policy

Last updated: 20 September 2025

1. Scope of This Policy

This Refund Policy applies to service fees charged by GLOBAL VISA & TRAVEL SERVICES CENTRE LTD for independent travel documentation support and consultation services only.

Government fees, embassy fees, and third-party charges are strictly non-refundable once paid.

2. General Refund Eligibility

We aim to provide fair and transparent service. Refund requests may be considered where:

• A written refund request is submitted within 7 days of purchase; and
• The service has not been fully delivered; and
• Work on the application or consultation has not been substantially completed.

All refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Situations

Refunds will generally not be issued where:

• The service has been fully performed or delivered;
• The customer has submitted complete documentation and processing has begun;
• The visa or travel outcome is negative due to government decision;
• Delays are caused by embassies, immigration authorities, or third parties;
• The customer provided incorrect, incomplete, or misleading information;
• The request is made after the 7-day review window.

For the avoidance of doubt, visa refusals or government decisions do not constitute grounds for a refund, as we do not control such outcomes.

4. Partial Refunds

Where appropriate, we may issue a partial refund if:

• Only part of the paid service has been delivered; or
• A verified technical issue prevented completion of the service.

Any partial refund amount is determined reasonably based on work already performed and administrative costs incurred.

5. Refund Request Procedure

To request a refund, the customer must:

1. Email customer@gvtservices.ltd
2. Include the order or consultation reference number
3. Provide a clear reason for the request

We aim to review refund requests within 2 business days.

6. Approved Refund Processing

If a refund is approved:

• It will be issued to the original payment method only
• Processing will typically occur within 5–7 business days (processor times may vary)

Estimated timelines:

• Cards (via payment provider): typically 3–7 business days
• PayPal/Skrill: typically 1–5 business days
• Bank transfers (if applicable): typically 5–10 business days

We are not responsible for delays caused by banks or payment processors.

7. Chargebacks and Payment Disputes

Customers are encouraged to contact us directly to resolve any concerns before initiating a chargeback or payment dispute.

Unjustified or abusive chargebacks may result in:

• Suspension of services
• Provision of evidence to the payment provider
• Recovery actions where permitted by law

8. Currency and Conversion

Refunds will be issued in the original transaction currency. Any currency conversion or intermediary fees applied by banks or payment providers are the responsibility of the customer.

9. Policy Updates

We reserve the right to amend this Refund Policy at any time. Updated versions will be published on this page with a revised “Last updated” date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information